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Supporting healthcare leaders
in clinic management

Events

  • CAMH Customer Service and De-escalation Training [Jan 27 option]

    • 27 Jan 2026
    • 1:00 PM - 4:30 PM
    • Online
    Register
             

    OMGMA has partnered with CAMH to improve access to their half-day, online workshop for front-line staff called Customer Service and De-escalation Training.

    Program details

    You can read about the training in this program overview and on the CAMH website.

    Cost

    $299 per person (CAMH does not collect HST)

    Participants per workshop

    Maximum of 20

    CAMH is strict on this. Once the 20 spots are filled for each workshop date, new registrants can add themselves to a wait list. 

    Your organization will be limited to having a maximum of three people at any one workshop. 

    Registration info

    Front-line staff from OMGMA member clinics/teams should register individually with a unique email address.

    When we get a set of 20 participants for a workshop date, we'll hand over the registration list to CAMH and they'll communicate with the registrants from that point on.

    Important notes from CAMH

    • The workshop will be delivered virtually by the facilitators through WebEx (hosted by CAMH). Please ensure that your registrants have the proper technical support to view and participate in the workshop (i.e., a good internet connection and audio and video capabilities).
    • The workshops may not be recorded under any circumstances.
    • Participants must do some eLearning before the workshop (details will come from CAMH) and complete an evaluation survey after the workshop. 

    Questions? Email info [at] omgma.ca

    Reducing barriers and supporting your people


    By offering this training through OMGMA, we hope to reduce or eliminate barriers that individual clinics face, such as:

    • The high cost of training
    • Your small number of participants (i.e., not enough to get to the maximum of 20 participants and make it a cost-effective investment)
    • Your need to keep the clinic staffed and open

    Workshop feedback

    In 2025, OMGMA offered four workshop dates for members' front-line staff and 80 people were trained.

    • 96% of survey respondents felt that the training would help them make changes to their work
    • 92% were satisfied or very satisfied
    • 94% would likely or very likely recommend the training to colleagues
    Show details

OMGMA's annual fall conference is the premier event for Ontario's medical clinic managers and the suppliers who support them.

Join us Wednesday, September 16 to Friday morning, September 18, 2026 at Nottawasaga Resort! OMGMA offers targeted learning and meaningful connections that you can't find elsewhere.

Suppliers of products and services will participate in our Exhibitor Showcase, meals, and social activities on Wednesday and Thursday.

Stay tuned for more information. Registration will open in the spring. See you in September!

"At my first conference, I was met by smiling faces and people asking me to sit beside them. I felt welcome immediately. Then the conference itself was relevant to what I do as a manager every single day. The networking was invaluable as I was able to ask my colleagues how they dealt with specific issues or who I could contact to get information to solve my issues. I came away feeling like I was part of a larger team, and amongst friends."

"It is important to our office to have a forum from which our Executive Director can draw. We have indeed always found the information reviewed with our office after an OMGMA event very informative and helpful in the overall day-to-day operations of our practice."

-A family physician

Why you should attend OMGMA events to connect with peers:

  • To gain insight from colleagues who have conquered the same challenges you face;
  • To learn the secrets of reducing costs, increasing revenue, and enhancing relationships with physicians;
  • Because you keep being challenged to do more with less;
  • Because you value a variety of learning formats, including hands-on workshops, in-depth discussions, expert-led sessions, and peer-to-peer roundtables;
  • To learn about products and services that will help your team
  • To have a great time with colleagues.

Do you supply products and services to our members?

Seize the opportunity to reach Executive Directors, Clinic Managers, and Administrators who represent hundreds of practices and physicians all across Ontario. Our members attend the annual conference to network with peers and suppliers, share and acquire knowledge, and gather the information they need to make informed decisions. 

Sponsorship opportunities are also available year-round for suppliers who want to engage with OMGMA members.


Contact Information

Phone: (289) 266-1686

Email: info [at] omgma.ca

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